Understanding Support Ticket Status
At Vivint Host, we’re committed to giving you reliable, fast, and secure hosting backed by real-time expert support. Whether you need help with your website, domain, or hosting services, our support team is available around the clock—every day of the year.
Here’s how you can reach us quickly:At Vivint Host, we’re committed to giving you reliable, fast, and secure hosting backed by real-time expert support. Whether you need help with your website, domain, or hosting services, our support team is available around the clock—every day of the year.
Here’s how you can reach us quickly:
Step 1: Log In to Your Vivint Host Account
Start by logging into your client dashboard: https://my.vivinthost.com
Once logged in, you’ll land on the main dashboard where you can manage your services, billing, domains, and support.
Step 2: Navigate to the Support Section
Look to the lower-left corner of your dashboard. Click on Support.
A drop-down menu will appear-go ahead and select Open Ticket.
Step 3: Choose the Relevant Department
Select the category that best fits your issue.
For example:
- If you're dealing with a server or hosting issue, select Technical Support
- For questions about billing, choose Billing Department
- If you're unsure, choose General Support and we’ll route it accordingly
This helps us assign your ticket to the right team for faster resolution.
Step 4: Fill in the Ticket Form and Submit
Once the appropriate department is selected, you’ll see a form.
Here’s what you’ll need to provide:
- A clear subject line (e.g., “Website not loading on SSD server”)
- A detailed description of your issue
- Attach screenshots or error messages if available
After filling in all necessary fields, click Submit.
Need Help Faster?
If your issue is urgent, you can also:
- Use our Live Chat to speak directly with a technical expert-available 24/7
- Call our support line (Available Monday–Friday, 9 AM – 5 PM local time)
Important: For phone or chat support, make sure to have your Support PIN ready. This helps us verify your identity and access your account faster.
Understanding Support Ticket Status
Once your ticket is submitted, you can track its progress through your Vivint Host dashboard. Here’s what the statuses mean:
- Open – Your ticket has been received and is in the support queue.
- In Progress – A support agent is actively working on your request.
- Awaiting Reply – We’ve responded and are waiting for your input or confirmation.
- Closed – Your issue has been resolved or the ticket has been marked as complete.
You’ll receive email notifications for every update, but you can always log in to check status or add more details to your ticket.
Final Notes
At Vivint Host, we believe in fast, secure, and transparent support. Submitting a ticket ensures your issue is documented and handled with priority. Whether it’s a minor question or a critical issue, our team is here to help-anytime, day or night.
Got questions? Don’t hesitate to reach out. We’re always ready to assist.